Terms and conditions

Last updated: 19 October 2026

These terms apply to safaris, excursions, transfers, accommodation and restaurant services arranged by Marafiki Holidays of Jacaranda, Watamu, Kenya (“we”, “us”), and to your use of marafikiholidays.com. By booking with us or using this website you agree to them. Where your written booking confirmation says something different, the confirmation applies.

1. Enquiries and quotes

Trips on this website are examples of what we can arrange. We do not publish trip prices; when you contact us we send a written quote for your dates, group and preferences. A quote is not a booking and is subject to availability until we confirm it in writing.

2. Booking and payment

Your booking is confirmed when we send written confirmation (by email or WhatsApp) and receive any deposit stated in it. The confirmation sets out what is included, the price, the deposit, when the balance is due and the accepted payment methods. Lodges, parks and flights often need to be paid in advance, so please pay by the dates given.

3. What is included

Inclusions are listed in your confirmation and typically cover transport with a driver-guide, the accommodation and meals named, and the activities listed. Unless stated otherwise, prices do not include international flights, visas or Kenya eTA, travel insurance, tips, drinks, personal expenses or optional activities. Park entry fees are set by Kenya Wildlife Service and county authorities and may change; if they rise after you book we may need to pass the change on.

4. Changes and cancellations by you

Please tell us about any change or cancellation in writing as soon as possible. Cancellation charges depend on how close to the trip you cancel and on the terms of the lodges, camps, parks and airlines involved; the charges that apply to your booking are set out in your confirmation. We will always try to reduce costs and refund what our partners refund to us.

5. Changes by us

Safaris and sea trips depend on weather, tides, road and park conditions, wildlife movements and partners outside our control. We may need to change a route, timing, vehicle, boat or lodge for your safety or because of circumstances beyond our control. We will offer an alternative of a similar standard or, where a service cannot go ahead, a fair refund for the part not provided.

6. Your responsibilities

• Hold a valid passport, Kenya eTA or visa and any health documents required for your trip.
• Take out travel insurance covering medical care, evacuation, cancellation and personal belongings. We strongly recommend this for every guest.
• Tell us before booking about any medical condition, mobility need, pregnancy or allergy that may affect your trip.
• Follow the instructions of your guide, boat crew and park rangers, respect wildlife, local communities and park rules, and be on time for pickups.

7. Safety and health

Safaris, snorkelling, kayaking, sailing and other activities carry natural risks. Our guides and crews brief you before each activity, and life jackets are provided on the water. You take part at your own risk and should only do activities you are fit and able to do. Children must be supervised by an adult at all times.

8. Our responsibility

We arrange your trip with care and use partners we trust. Lodges, camps, hotels, airlines and other operators are independent businesses responsible for their own services, and their own terms apply. As far as the law allows, we are not liable for loss, injury, delay or extra costs caused by them, by you, or by events beyond our reasonable control such as weather, strikes, illness, civil unrest or government action. Nothing in these terms limits liability that cannot be limited under Kenyan law.

9. Accommodation

Stays at Kijiwe Villas and our beach rooms follow the house rules, check-in and check-out times and deposit terms given in your confirmation. Bookings made through Airbnb or another platform follow that platform’s terms. Guests are responsible for damage they cause beyond normal wear.

10. Restaurant

Menu items and prices may change with the season and the day’s catch. Prices are set in euros; amounts shown in other currencies on this website are converted at a daily exchange rate as a guide only. Please tell our staff about any allergy before you order.

11. Photos and reviews

We may share photos taken on our trips on our website or social media. If you would rather not appear, tell your guide or email us and we will not use your image. Reviews on this site are shared word for word from Google, Tripadvisor and Airbnb.

12. Use of this website

We work to keep the information on this site accurate, but trip descriptions, photos and timings are a general guide. Text, photos and logos on this site belong to Marafiki Holidays or are used with permission, and may not be copied without our consent.

13. Complaints

If something is not right during your trip, please tell your guide or call us straight away so we can fix it. If you are still unhappy, email info@marafikiholidays.com within 28 days of your return and we will reply within 14 days.

14. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute.

Contact

Marafiki Holidays, Jacaranda, Watamu, Kenya. info@marafikiholidays.com, +254 711 738 524.